FAQ

Do we get these in-game?
The only items that are given in-game are items that have the "Realistic" quality applied to them.
What items are dropped as realistic?
Realistic items ARE NOT GENERATED, this means that all realistic items must conform to Team Fortress 2's item system.
The only conditions that must be met in order for an item to drop are:
  • The item must be in the Steam bot's inventory
  • The item cannot be reserved (unboxed less than 30 days ago and also unclaimed)
How can I claim my Realistic item?
If it has been less than 30 days since you unboxed it, you can claim your Realistic item by opening your inventory, clicking on the the realistic item, and clicking the "Redeem" button. You must have your Steam trade URL linked to your account. You can link your trade URL in your account settings, and you can find your trade URL here.
Can I donate hats to be redistributed?
Yes you can! This is great for when you have a duplicate hat you don't need. You will be given a Strange Genuine Spirit of Giving on your first donation. This will track the number of hats you have donated. You will need to link your Steam account in your account settings to receive or update your medal.
Why do realistic items expire?
Because the Steam bot's inventory has limited space. We simply don't have enough room to have potentially hundreds of unclaimed items. This means that we need the ability to redistribute unclaimed items if they aren't claimed within a realistic time after unboxing. This also allows for unclaimed Realistic items within deleted accounts to be redistributed. We think that 30 days should be enough time to do whatever trading or selling you wish to do.
My Realistic item expired! Can I still redeem it?
Realistic items reserve a real Team Fortress 2 item for 30 days. After this time has passed, the item is automatically redistributed and you can no longer redeem it.
I scrapped an item by accident! Can I undo that?
Scrapping an item is a permanent action, and cannot be undone. Items are almost always accidentally scrapped while doing mass key unboxing mixed with muscle-memory quick-scrapping. Slow down and make sure you no longer want the item before pressing the scrap button.
I deleted an item by accident! Can I undo that?
Deleting is a permanent action, and cannot be undone.
I am unhappy with a trade I have made, can I undo it?
Please make sure you are happy with any trade you do. Trades cannot be undone.